Frequently Asked Questions
What type of work does IM Export Services do?
Based in Redditch, Worcestershire, IM Export Services provides export packing, on-site packing and ISPM 15 certified timber packaging, helping businesses within in the manufacturing industry transport cargo safely by road, sea and air.
What industries does IM Export Services work in?
We work across a wide range of industries, including manufacturing, aerospace, defence, Ministry of Defence (MoD), engineering, automotive, energy, medical, pharmaceutical, food production and industrial machinery.
What makes IM Export Services stand out?
Our services include ISPM15-compliant timber packaging, as well as specialised experience in handling heavy, fragile, high-value and military of defence-related equipment. Through our sister company, IM Freight Forwarding, we offer customers a complete export solution that includes everything from packing to global transportation.
Does IM Export Services work across the UK?
Yes. We provide export packing services nationwide.
What information does IM Export Services need to provide an accurate quotation?
Dimensions.
Weight.
Collection location.
Shipping method (road, sea or air).
Any specific packing or compliance requirements.
Does IM Export Services carry out a site survey to assess and measure the equipment?
Yes. We can visit your site to assess your equipment, take measurements and discuss your project requirements.
What is export packing?
Export packing is the design and construction of packaging that protects goods on long-distance international journeys by road, rail, air, or sea. Read more in one of our case studies here.
What type of equipment can IM Export Services pack and export?
Almost any type of equipment, machinery, CNC machinery, metalwork, manufacturing equipment, vehicles, electrical equipment, aerospace components, military of defence equipment, fragile items and oversized industrial items.
Does IM Export Services offer on-site export packing?
Yes. Our teams can travel to your premises anywhere in the UK.
Can IM Export Services make heavy-duty export cases?
Yes. We regularly make cases that weigh several tonnes and measure over 15 meters in length.
Can equipment be delivered to IM Export Services’ facility for packing?
Yes. Equipment can be delivered to our Redditch facility or we can arrange collection. We can then pack, store and prepare it for shipment. We also offer on-site packing, which can help reduce transport costs.
Can IM Export Services build bespoke timber cases for awkward or oversized equipment?
Yes. Every timber case is made to the exact dimensions, weight and transportation requirements of your equipment.
Does IM Export Services provide aerospace and defence packaging?
Yes. We have the experience and certifications to manufacture MoD packaging for defence projects.
Are IM Export Services MPAS certified?
Yes. The Military Packager Approval Scheme (MPAS) recognises organisations that meet the standards required for manufacturing packaging for defence applications. Our accreditation allows us to produce packaging that meets strict military requirements.
Does IM Export Services provide container loading?
Yes. Our team can load shipping containers safely and securely for transport.
Can IM Export Services arrange freight services?
Yes. Our sister company, IM Freight Forwarding, arranges transport by road, sea or air.
Does IM Export Services offer secure storage?
Yes. We provide secure indoor storage for packed and unpacked equipment.
What is ISPM-15 and what does it mean?
ISPM-15 is an international standard that requires timber packaging used for export to be heat-treated to prevent the spread of pests between countries. Most countries require imported timber packaging to comply with this standard.
Are the timber cases, crates and pallets all ISPM15-certified?
Yes. All our timber is ISPM-15 heat-treated and stamped accordingly.
Are the timber cases suitable for international shipping?
Yes. All our timber cases, crates and pallets are heat-treated and comply with ISPM-15 regulations suitable for international shipping.
Can IM Export Services manufacture bespoke timber cases for awkward or oversized equipment?
Yes. Every timber case is made to the exact dimensions, weight and transportation requirements of your equipment.
Can I reuse the timber?
Yes. Many of our timber cases are designed for reuse, making them a cost-effective and environmentally friendly solution for customers with regular shipments.
Does IM Export Services provide aerospace and defence packaging?
Yes. We have the experience and certifications to manufacture MoD packaging for defence projects and sensitive equipment. A lot of our work is for the aerospace and defence industry.
Can IM Export Services help with export documentation?
Yes. We will make sure you have all the correct documentation that is required for export.
Are IM Export Services MPAS certified?
Yes. The Military Packager Approval Scheme (MPAS) recognises organisations that meet the standards required for manufacturing packaging for defence applications. Our accreditation allows us to produce packaging that meets strict military requirements.
Can IM Export Services manufacture urgent orders?
Yes. We always aim to accommodate urgent projects wherever possible.
Is IM Export Services timber responsibly sourced?
Yes. We source all of our timber responsibly and ensure it complies with ISPM-15 standards for international export.
What happens to leftover timber?
We reuse or recycle any timber offcuts.
Why is ISPM-15 important?
ISPM-15 is an international standard that requires timber packaging used for export to be heat treated to help prevent the spread of pests between countries.
How can I request a quote?
Simply contact our team by phone (+44(0) 1527 521 685) or email ([email protected]), or complete the enquiry form on our website and we’ll discuss your requirements and provide a quotation.